Terms & Conditions
Images presented on this website are for representative purposes. Colours of items may differ in real life from those displayed on this website.
All transactions are processed in Australian Dollars (AUD) and securely processed via eWAY
Terms & Conditions
Last updated: 11th August 2025
1. General
This website is operated by Vasquez Collars 77 106 218 624. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including any additional terms and policies referenced herein.
2. Products & Services
All product descriptions and prices are subject to change without notice. We make every effort to display colours and designs accurately, but variations may occur due to screen settings or manufacturing differences.
3. Pricing & Currency
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Shipping costs are calculated at checkout and are shown in AUD.
4. Orders & Payment
When you place an order through our website, you agree to provide accurate and complete information. Orders are subject to acceptance and availability.
All payments are processed securely via eWAY, and we do not store your credit card details. Payment must be received in full before goods are dispatched.
5. Shipping & Delivery
We ship Australia-wide and internationally. Orders are usually dispatched within 1-2 business days after payment is received. Delivery times vary by location and are estimates only; delays caused by postal or courier services are outside our control.
6. Returns & Refunds
We comply with the Australian Consumer Law, which means you are entitled to a replacement, repair, or refund if your item is faulty, significantly different from the description, or otherwise not as promised.
Change-of-mind returns are accepted within 30 days of delivery, provided the item is unused, in original packaging, and you cover return postage.
To request a return, please contact us at info@vasquezcollars.com.au with your order number and reason for return.
7. Privacy & Security
Your personal information is collected and used in accordance with our Privacy Policy. All transactions are processed through a secure SSL connection via eWAY, and your payment details are encrypted. We do not store or have access to your full credit card details.
8. Limitation of Liability
To the maximum extent permitted by law, Vasquez Collars is not liable for any indirect or consequential loss or damage arising from your use of our products or website.
9. Governing Law
These Terms & Conditions are governed by the laws of Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of NSW.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us: Vasquez Collars ABN:77 106 218 624 Email: info@vasquezcollars.com.au Phone:02 4261 4209 Address: 7 Kerang Court Horsley NSW 2530
Refund Policy
Last updated:
We comply with the Australian Consumer Law.
Faulty or Incorrect Items
If your product is faulty, damaged, or not as described, we will provide a refund, repair, or replacement at no cost to you.
Change of Mind
Change-of-mind returns are accepted within 30 days of delivery if the item is unused, in original packaging, and in saleable condition. Return postage is at your expense.
Refund Process
To request a refund or return:
1. Email info@vasquezcollars.com.au with your order number and reason.
2. We will provide return instructions.
3. Refunds are processed back to your original payment method via eWAY.
Shipping Policy
Last updated:
Dispatch Times
Orders are usually dispatched within 1-2 business days of payment being received.
Delivery
We deliver Australia-wide via [Australia Post / Courier]. Estimated delivery times:
● Metro: 3-7 business days
● Regional: 3-7 business days
● International: 4-25 business day dependent on location
Please note delivery times are estimates and may be delayed by postal or courier services.
Shipping Costs
Shipping costs are calculated at checkout in Australian Dollars (AUD) and include GST where applicable.
Tracking
A tracking number will be provided once your order is shipped.